Support
Returns & Refunds
RHIZER’s full returns policy is being finalized ahead of launch. Placeholder values below are clearly marked and will be confirmed before the site goes live commercially.
Return Eligibility
Unused keycaps in their original packaging may be eligible for return within a set window after delivery. The exact return window is being finalized before launch.
Placeholder — return window (e.g. 7 days) to be confirmed.
Damaged Products
If your order arrives damaged, contact us within 48 hours of delivery with photos and your order number so we can arrange a replacement or refund.
Incorrect Products
If you received the wrong design or set, let us know with your order number and we'll arrange a correction at no extra cost.
Refund Process
Approved refunds are processed back to the original payment method. Processing times depend on your bank or payment provider.
Placeholder — exact refund processing timeline to be confirmed.
Contact Procedure
For any return, start by reaching out through the Contact page with your order number and a short description of the issue.